Returns

Returns & Exchanges

Every Molly Mahon piece is hand block printed, hand-finished or hand-cut by skilled artisans. As with any handmade object, you may notice gentle variations in colour, pattern placement or scale from one piece to the next - this is not a flaw, but a mark of the hand behind it and part of what makes your piece truly one of a kind. For this reason, we are unable to accept returns on the grounds of these natural irregularities.

That said, if you are not entirely happy with your purchase for any other reason, we are pleased to offer an exchange or refund on items returned to us in their original packaging within 14 days of delivery.

Before sending anything back, please get in touch with our team first. This allows us to guide you through the process, confirm your return is eligible and make sure everything is handled with the care it deserves. You can reach us at hello@mollymahon.com or +44 (0)1342 612 428.

Homewares & Accessories

We ask that homewares are returned in pristine, resaleable condition, thoughtfully packaged to protect their condition in transit. As the sender, you are responsible for the safe return of the goods and the cost of doing so.

Once received and inspected, a full refund will be issued, less the original cost of postage. Where an item was sent with complimentary shipping, the associated postage cost will be deducted from your refund.

Should goods arrive back with us showing signs of damage sustained after delivery, we reserve the right to review the circumstances and may adjust the refund accordingly.

Fabric & Wallpaper

Because each length of fabric is cut to order, we ask that you check colour, design and quantity carefully before you order. Wallpaper is shipped in 10 metre rolls, please ensure you are happy before hanging, as we are unable to accept an opened or part used item.

If you believe your fabric or wallpaper to be faulty, please contact us straightaway on hello@mollymahon.com or +44 (0)1342 612 428 so we can assist.

Deliveries to a third party: Where we deliver on your instruction to a curtain maker, upholsterer or other third party, it remains your responsibility to confirm the correct material has been received before any work begins.

Please let us know of any concerns with your order within 14 days of receipt. We are not able to accept responsibility for labour costs incurred as a result of cutting into, or working with, incorrect or faulty material.

Returns: Fabric and wallpaper returns are accepted only by prior arrangement with our team, and may be subject to a 25% restocking fee plus the cost of national or international shipping.

Damage in Transit

If your order arrives visibly damaged, please decline the delivery where possible and contact us straightaway. If you have already accepted the parcel, a photograph of the damage is a great help - please send this to us along with your order details and we will arrange an exchange or refund.

Please note that sale items are not eligible for exchange, return or refund.

Returns Address

Once you've spoken with our team and your return has been confirmed, please send your item to:

Molly Mahon Starlings Studio, Highgate Works, Tomtits Ln, Forest Row RH18 5AT, United Kingdom

We recommend using a tracked or signed for service, as we cannot be held responsible for parcels lost in transit.